Managed IT Support Services
Smooth and cost effective solution development, modernization and migration
Reorganize your IT environment to increase effectiveness, reduce cost and introduce new services to support your business growth
Focus on your core business and let us handle operation and maintenance of intensively used IT resources and to improve your IT environment
Optimize your costs while ensuring there are no gaps in IT infrastructure. Ensure operation to be able to resolve IT-related issues quickly
VNG Solutions way
Managed IT support helps monitor, troubleshoot, support, and evolve corporate IT infrastructures. Support and manage your diverse IT infrastructure and services.
Unknown current state of IT systems and risks, missing full cycle of IT support services
Unopenable IT systems, network components, and applications
Lack on management of help desk systems lack of L1..L3 support no plan for growth and IT infrastructure evolution
Lack of IT support strategy combining complete
and Co-Managed
managed IT support
Missing reliable monitoring and slow troubleshooting
VNG Solutions way
Managed IT support helps monitor, troubleshoot, support, and evolve corporate IT infrastructures. Support and manage your diverse IT infrastructure and services.
Benefits of
Managed IT Support Services
Costs optimization
- Offer reasonable rates for IT support services
- Services remotely when applicable to minimize costs
- Combine the efforts of different IT specialists
- Optimally utilize support resources
- Mature ITSM processes with IT infrastructure automation practices
Quality and reliability of IT services
- Improve user experience by listening to stakeholders feedback
- Ensure a high level of your IT infrastructure automation
- Ensure detail and continuous application monitoring securing performance
- Mature processes for quality management
- Mature risks management ensuring data security
- 24×365 monitoring and control
- 24/7 teams availability
Evolve in reliable and optimized way
- Tailored SLA optimizing costs
- ensure structured change management: Improve IT environment, determine risks, define scope of change, focus user acceptance testing, and implement the changes with the minimal downtime.
- Focus on automation by implement pipeline and automate and accelerate modifications delivery, and improve the overall IT environment reliability
Focus on core business
- We proactively improve the reliability and performance
- Discover and solve problems before they cause downtime
- Self-manage based on SLO and SLA to maintain High level of service
- Gather details and build open communication directly with stakeholders to arrange allocation and procurement of your IT resources
IT Services Overview
We provide IT service outsourcing and technical support, allowing you to improve your core business activities, while delegating your IT operations and relying on our dedicated experts to offer you prompt and quality support.
Resolving lack of expertise
Using a variety of tools
Automating Operations
Minimizing Costs
Harnessing new technologies
Expertise
Our experts are here to provide you with reliable services based on best practices and proven methodologies.
24/7 Dedicated Support
Our dedicated operation and development experts are available 24/7 to answer all your requests.
Next Gen Technology Improvements
With our dedicated advice, we will guide you on how to implement new cutting edge technologies, leading your organization to technological progress.
Tailored IT support Cooperation Models
Complete managed IT support
We ensure full responsibility for keeping your IT infrastructure reliable, in maintaining network performance, manage your virtualized environments, whilst ensuring a high level of IT infrastructure cybersecurity
Co-managed IT support
We efficiently align our support efforts with your internal IT department. We can also advise and work to analyze user satisfaction, and conduct periodic security checks risk management and threat assessments
Our IT Support Services
IT infrastructure monitoring
IT issues troubleshooting
IT infrastructure evolution
IT infrastructure consulting
Help desk support
IT environment administration
Our IT Support Services
IT infrastructure consulting
IT environment administration
Help desk
support
IT infrastructure evolution
IT infrastructure monitoring
IT issues troubleshooting
