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Managed IT Support Services

Managed IT Support Services

Smooth and cost effective solution development, modernization and migration

Reorganize your IT environment to increase effectiveness, reduce cost and introduce new services to support your business growth 

Focus on your core business and let us handle operation and maintenance of intensively used IT resources and to improve your IT environment

Optimize your costs while ensuring there are no gaps in IT infrastructure. Ensure operation to be able to resolve IT-related issues quickly

VNG Solutions way

Managed IT support helps monitor, troubleshoot, support, and evolve corporate IT infrastructures. Support and manage your diverse IT infrastructure and services.

Unknown current state of IT systems and risks, missing full cycle of IT support services

Unopenable IT systems, network components, and applications

Lack on management of help desk systems lack of L1..L3 support no plan for growth and IT infrastructure evolution

Lack of IT support strategy combining complete

and Co-Managed

managed IT support

Missing reliable monitoring and slow troubleshooting

VNG Solutions way

Managed IT support helps monitor, troubleshoot, support, and evolve corporate IT infrastructures. Support and manage your diverse IT infrastructure and services.

Benefits of

Managed IT Support Services

Costs optimization

  • Offer reasonable rates for IT support services
  • Services remotely when applicable to minimize costs
  • Combine the efforts of different IT specialists
  • Optimally utilize support resources
  • Mature ITSM processes with IT infrastructure automation practices

Quality and reliability of IT services

  • Improve user experience by listening to stakeholders feedback
  • Ensure a high level of your IT infrastructure automation
  • Ensure detail and continuous application monitoring securing performance
  • Mature processes for quality management 
  • Mature risks management ensuring  data security
  • 24×365 monitoring and control
  • 24/7 teams availability

Evolve in reliable and optimized way

  • Tailored SLA optimizing costs
  • ensure structured change management: Improve IT environment, determine risks, define scope of change, focus user acceptance testing, and implement the changes with the minimal downtime.
  • Focus on automation by implement pipeline and automate and accelerate modifications delivery, and improve the overall IT environment reliability

Focus on core business

  • We proactively improve the reliability and performance
  • Discover and solve problems before they cause downtime
  • Self-manage based on SLO and SLA to maintain High level of service
  • Gather details and build open communication directly with stakeholders to arrange allocation and procurement of your IT resources

IT Services Overview

We provide IT service outsourcing and technical support, allowing you to improve your core business activities, while delegating your IT operations and relying on our dedicated experts to offer you prompt and quality support.

Resolving lack of expertise
Using a variety of tools
Automating Operations
Minimizing Costs
Harnessing new technologies

Expertise

Our experts are here to provide you with reliable services based on best practices and proven methodologies.

24/7 Dedicated Support

Our dedicated operation and development experts are available 24/7 to answer all your requests.

Next Gen Technology Improvements

With our dedicated advice, we will guide you on how to implement new cutting edge technologies, leading your organization to technological progress.

Tailored IT support Cooperation Models

Complete managed IT support

We ensure full responsibility for keeping your IT infrastructure reliable, in maintaining network performance, manage your virtualized environments, whilst ensuring a high level of IT infrastructure cybersecurity

Co-managed IT support

We efficiently align our support efforts with your internal IT department. We can also advise and work to analyze user satisfaction, and conduct periodic security checks risk management and threat assessments

Our IT Support Services

IT infrastructure monitoring

IT issues troubleshooting

IT infrastructure evolution

IT infrastructure consulting

Help desk support

IT environment administration

Our IT Support Services

IT infrastructure consulting

IT environment administration

Help desk

support

IT infrastructure evolution

IT infrastructure monitoring

IT issues troubleshooting

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